QUESTIONS

 

GENERAL

All shoes are 100% authentic.

Trusted professional service since 2005.

Custom fabrics are attached by hand.

Custom paint jobs are done by hand.

Designs are permanent and water resistant.

Due to the custom nature of the products,

returns and exchanges are not accepted.

 

PROCESSING

Business days of operation are Monday to Friday.

Average processing time is 2-5 business days.

We reserve up to 14 days to process your order.

Contact us with delivery expectations for gifts or

other time sensitive orders.

 

SHIPPING

USPS Priority Mail is our default carrier.

USA: 2-3 days - free!

International: 15-30 days - $39.99 flat rate.

Buyer is responsible for import fees in their country.

Tracking is emailed when your shoes are ready.

 

SIZING

We are not responsible for sizing issues.  

Please try on a pair of that sneaker model

in a store before ordering if you are unsure.

Youth (Grade School) and Men’s sizes run

on the same scale.  

To convert from Youth or Men’s size to Women’s,

subtract 1.5 from your Women’s size. 

(Examples: Size Women’s 10 = Men’s 8.5.

Size Women’s 8 = Grade School 6.5y).

 

SUPPORT

Text: 585-209-0467

Email: info@tommytrillions.com

Thank you for your interest!